“Yes sir, how can I help you?” me welcoming a somewhat grumpy faced customer holding a brown paper sack at the counter. “I would like to return some items” the snippy reply. This is rarely and issue but when it is, it is. We tend to look at wine as if it were a food item so once it leaves our shop we cannot determine how it’s been stored or cared for, therefore we cannot, in good conscience resell that item. Not to mention it is not really our fault that you bought too much wine or didn’t like something you picked. If the wine is flawed we have no problems whatsoever giving you an exchange, those things happen and we don’t even think twice about making it right, (plus we go right back to where we got it and have it made right for us too) but over purchases, well that’s not really our problem so we don’t accept returns for that.
As the scrunched face gentleman, whom I can’t say I’ve ever seen before, begins pulling tissue paper wrapped bottles from his bag I explain our store policy to which I get the, “Oh no you di-int’!” face and a very exaggerated flipping about of the receipts in his hand. This goes on for a few seconds before I hear, “Oh don’t mind me. I’m just trying to see where on your receipt it says that” to which I respond, “You know, that’s a very good point, we should have that on the receipt and I will talk to the owners about that” now the “gentleman” is really looking pissy at me and says, “Yes, why don’t you run off and talk to them about that now. It doesn’t say that anywhere on here does it?” receipt being waved in my getting-redder-and-pissy-my-own-self face. I’m doing my best to smooth things over, not piss this cat off any further, take his rather shitty condescension but still tow the company line, that’s when I look down at the 7 items he brought in for return just as this slips past his sneered lips…
“I’m a regular customer here! I come in once a year and buy 6 bottles of Moscato for gifts!”
On the counter:
Two bottles of Capetta Moscato di’Asti ($8.89 each)
Five Christmas wine bottle bags…in fucking January….
Gave the guy is thirty-eight dollars back, with a big grin and another explanation of our store policy. Just wasn’t worth it and last thing we ever want is to piss off a “regular” customer but….fuck, how about coming in not looking for a fight and not treating people like they are trying to screw you over?! You bought too many bottles and are now returning holiday themed items long past when we have any chance to sell them at anything but 50% off, if anyone is getting hosed here it’s us. Had the guy come in, explained that he over bought, the gift recipients didn’t drink, or even simply said that he could really use that $38.00 in a civil tone instead of walking in with a chip on his shoulder things would have been far more pleasant…for both of us and I wouldn’t be sitting here on my lunch break feeling the need to get that jackass’s garbage off MY chest.
You catch more flies with honey…